Customer Service Survey

If you have submitted a customer service request to the City of Fort Valley, please take a few moments to let us know how we may better serve you in the future by completing and submitting the on-line survey shown below. Thank you!

Online Customer Service Survey
How long did you have to wait before a Customer Service Representative attended to you via:
	10 Seconds	30 Seconds	1 Minute	Longer
Phone
In Person
Other
How long did it take to get a reply?
	Less than 1 Hr	Same Day	Within 3 Days	Longer
Phone
In Person
Other
Was the Customer Service Representative Professional?    Yes           No
Were your questions answered?      Yes           No
When the Customer Service Representative did not know the answer, he/she researched it and got back to me right away.      Yes           No
How would you rate your experience overall?     Great         Good       Fair       Poor
Please list any other comments/suggestions to improve our Customer Service.
You may enter your name, but it is not required.  We appreciate your comments.
If you would like someone to contact you, please let us know the most convenient method and time of day.
Method of contact preferred:   Telephone      E-mail      Postal Service      Fax      Meeting      Other
Contact Information:
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